At GSMA Noida (“we,” “us,” or “our”), we are committed to providing high-quality music education and ensuring our students’ satisfaction. This Cancellation & Refund Policy outlines the terms under which you may cancel your enrollment and request a refund for our guitar and keyboard home tutoring services.
1. Enrollment & Payment
- All fees for music classes (guitar, keyboard, or other instruments) are due at the time of enrollment or as per the payment schedule agreed upon.
- Payments can be made via [list payment methods: bank transfer, UPI, credit/debit card, cash, etc.].
- A confirmation email/SMS will be sent upon successful enrollment and payment.
2. Cancellation Policy
2.1 Cancellation by Student/Parent
| Time of Cancellation | Refund Eligibility |
|---|---|
| Before the first class | Full refund (minus any administrative fees, if applicable) |
| Within 7 days of the first class | Prorated refund for unused classes (after deducting classes already attended) |
| After 7 days of the first class | No refund; however, you may transfer your remaining classes to another student (subject to our approval) |
- Cancellation requests must be submitted in writing via email to [email protected].
- The effective date of cancellation is the date we receive your written request.
2.2 Cancellation by GSMA Noida
We reserve the right to cancel a student’s enrollment in the following cases:
- Non-payment of fees beyond the due date.
- Disruptive behavior that affects the learning environment of other students.
- Violation of our code of conduct.
In such cases, no refund will be provided for the remaining classes.
3. Refund Policy
3.1 Refund Processing
- Approved refunds will be processed within 7–10 business days from the date of approval.
- Refunds will be issued using the original payment method (e.g., bank transfer, UPI, card).
- If the original payment method is unavailable, we will issue a bank transfer to an account provided by you.
3.2 Non-Refundable Items
The following are not eligible for a refund:
- Registration or administrative fees (if separately charged).
- Any materials (books, sheet music, accessories) already delivered to you.
- Classes that have already been attended.
3.3 Missed Classes
- If you miss a scheduled class without prior intimation, that class will not be refunded or rescheduled.
- If you inform us at least 24 hours in advance, we will make a reasonable effort to reschedule the class (subject to tutor availability). Rescheduled classes do not qualify for a refund.
4. Class Rescheduling
We understand that schedules can change. Please note:
- Rescheduling requests must be made at least 24 hours in advance.
- We will accommodate rescheduling based on tutor availability.
- Repeated rescheduling (more than [3] times per month) may result in the forfeiture of the rescheduling privilege.
5. How to Request a Cancellation or Refund
To request a cancellation or refund, please follow these steps:
- Send an email to [email protected] with the subject line: “Cancellation/Refund Request – [Student Name]”.
- Include the following details in your email:
- Student’s full name
- Parent/guardian name (if applicable)
- Contact number
- Enrollment date
- Reason for cancellation/refund
- We will acknowledge your request within 48 hours and process it as per this policy.
6. Dispute Resolution
If you are not satisfied with our decision regarding a refund, you may:
- Escalate the matter to our management by writing to [email protected].
- If the issue remains unresolved, you may approach the appropriate consumer forum in Noida, Uttar Pradesh, as per applicable laws.
7. Changes to This Policy
We reserve the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this Cancellation & Refund Policy, please contact us:
GSMA Noida
Email: [email protected]
9582170779